Thank you for choosing TYM Lighting. We strive to bring you a great shopping experience. Please note that minor delays may occur during international transportation. To obtain your tracking number, feel free to contact us via casailighting@gmail.com.

Processing time means the period from order placement to handover to courier.

Orders will generally be dispatched within 0–5 business days after payment and order confirmation. (Business days: Monday to Friday, excluding weekends and public holidays)

We offer free standard shipping exclusively for deliveries within the United States.

For all other international destinations outside the US, shipping fees will be automatically calculated and shown at checkout according to your delivery address and item weight.

We use major international couriers including DHL, FedEx and UPS.

Standard transit time: 20–25 business days

Total delivery time = Processing time + Transit time, ranging from 20–30 business days (Business days: Monday to Friday, excluding weekends and public holidays)

You will receive a shipment notification email with your tracking number once your order is dispatched. The tracking number will take up to 24 hours to become active; delays may happen during holidays or promotional events.

Tracking details usually update within 48–72 hours. If you fail to track your package normally, please contact us and we will respond and resolve your issue within 48 hours.

If your order arrives later than the estimated 20–30 business days, please email us at casailighting@gmail.com. We will check the delivery status with the courier immediately. Thank you for your understanding.

You may cancel or modify your order within 24 hours after placement. Cancellation is not available once the package has been handed over to logistics. If you no longer want the items after receipt, please submit a return request in accordance with our return policy.

All prices shown on our website include shipping fees and applicable taxes. No extra tax will be charged upon delivery.

Though we take strict packaging measures, occasional damage caused by rough handling in transit may happen. Please contact us promptly, and we will send replacement parts free of charge.

Email: casailighting@gmail.com

Tel: +8615016101032

Office Hours: EDT Mon-Sun 8:00am - 6:00pm

 

Updated on 11th, June, 2026